OpenWater is more than a software vendor or technology provider. We create solutions that solve some of the most frustrating, costly, time-intensive problems that organizations face — and then customize and configure them to meet the exact needs of our clients.
When you choose an OpenWater solution for online awards, abstract or conference management, you get more than an outstanding web-based system. You get an entire team working on your behalf. We stay with you every step of the way – from initial consultation and planning to unlimited post-launch technical support.
Wait. Unlimited Technical Support? Really?
Absolutely. We’re the only company in this industry that provides TUCS – Truly Unlimited Customer Support, with no extra fees and no hidden costs. Our mission is 100 percent customer satisfaction – no matter what it takes. Our solutions and our service will make your life easier. Period.
Sounds great. But is the system complicated?
Here’s the awesome thing: You literally don’t need to worry about it. We’re so committed to your success that we will actually build the foundation of your online awards, abstract or conference management system for you. After all, we’ve done this a lot. We know what works – and more than a few things that don’t. And we’ll guide you through all of it until you’re ready to sail on your own.
Does that mean I’m getting the same solution as everyone else?
Not at all! The first thing we do is learn about your organization’s goals, methods and challenges so we can tailor our solutions to fit your needs perfectly. We handle the tough parts (no coding for you!), then teach you one-on-one, step-by-step, how to put your system into action. Whether it’s your very first web-based solution, or an upgrade from another online product, you’ll be an expert in no time.